Filing an email

How to file one message or a whole selection into an Outlook folder with ClickSort, and how to undo a file you did not mean.

Filing is one action: select mail, confirm the folder, file. ClickSort suggests the folder it thinks is right; you can take the suggestion or pick another.

File one message

1. Select the message in Outlook.
2. Open ClickSort from the ribbon. The pane shows the message you have selected and, once ClickSort has learned your folders, a suggested folder.
3. Take the suggestion, or type part of a folder name to search your folder tree and choose a different one.
4. Choose File. The message moves in your mailbox, the same as if you had dragged it.

File several at once

Select several messages in the message list before opening the pane. ClickSort files them into the folder you choose in one run.

• The cap is 100 messages per action. If you select more, ClickSort files the first 100 and tells you how many it did not take. Repeat for the rest.
• The selection is captured when the run starts. Changing the selection while filing is in progress does not change what moves.
• If one message fails to move, the ones that already moved stay moved. ClickSort reports the failure rather than rolling the whole run back.

Undo

After a filing run the pane offers Undo, which moves the messages back to the folder they came from. Undo is available for a short window after the run and then expires — it is a way to take back a mistake you have just noticed, not a history you can browse. Once it has expired, move the message back in Outlook as you normally would.

A message whose outcome ClickSort could not confirm is not reported as filed and is never offered for undo. That is deliberate: reporting an unconfirmed move as a success would put a wrong entry in your undo list.

When there is no suggestion

ClickSort only suggests a folder when it has enough signal to be worth showing. Early on, or for a kind of mail you have not filed before, you will see search and no suggestion. Filing by search is how ClickSort learns — see Training ClickSort on your folders.

If filing is blocked

If you are on the free tier and have reached the daily limit, filing pauses until local midnight. See Free tier and upgrading.