Support
How to get help with ClickSort, what to include so the first reply is useful, and where billing questions go.
Email support@vonian.net. That is the whole support channel, and a person reads it — there is no ticket portal to sign into and no chatbot in front of it.
What to include
The more of this you can give, the more likely the first reply solves it:
- Which Outlook you use: new Outlook for Windows, Outlook for Mac, or Outlook on the web, and roughly which version.
- What you did, what happened, and what you expected instead.
- Whether it happens every time or once.
- If filing failed, roughly how many messages were selected.
Please do not send us message content. Subjects, bodies, recipients and folder names are not something we need and not something we want to hold — describe the shape of the problem instead. See Data and privacy.
Common things first
| Problem | Try this |
|---|---|
| Filing has stopped for the day | You may be at the free-tier limit. See Free tier |
| No folder is being suggested | ClickSort may not have enough examples yet. See Training |
| The add-in is not on the ribbon | Reload Outlook. If your admin deploys it, see Admin deployment |
| Some of a large selection did not file | Selections are capped at 100 messages per action. See Filing an email |
Billing, refunds and invoices
Paddle is the merchant of record for ClickSort, so invoices, payment methods and refunds are handled by Paddle. Contact Paddle's buyer support, or email us and we will pass it on. See Free tier and upgrading.
Privacy requests
Requests about personal information — access, correction, deletion, or a complaint — go to the same address, support@vonian.net, and are handled under the Vonian privacy policy.
Who we are
ClickSort is made by Vonian, a sole trader in Western Australia. Business hours are Australian Western Standard Time, so a reply may take a day if you are writing from the other side of the world.